Hello everyone,

 I'm using the latest version of Notebook on a Windows XP Pro operating system. Encountered something unusual today. When I try to open any Notebook file (new or made previously), I see the usual blue Notebook image and my pages loading, but I never actually see the pages; I get a message asking if I want to see crash recovery data. When I click Yes, I get the Error message that asks if I want to send an error report. (I have done so.)

 I've tried restarting the computer, reinstalling Notebook, and deleting the custom toolbar files and Notebook settings as described in another Forum post http://exchange.smarttech.com/forums/p/887/2395.aspx#2395.  No luck. Here's the error report:

 

CRASH FILE:
----------------------------
Crash at 00B6F8BF in Notebook 10.0.187.1
debug_puts: Added observer #<Proc:0x0d4aa7ec@C:/DOCUME~1/ccousino/LOCALS~1/Temp/SMART Technologies/SMART Notebook/notebook_events.rb:72> for page_entered
debug_puts: Added observer #<Proc:0x0d4aa594@C:/DOCUME~1/ccousino/LOCALS~1/Temp/SMART Technologies/SMART Notebook/notebook_events.rb:103> for page_exited
debug_puts: Added observer #<Proc:0x0d4aa2b0@C:/DOCUME~1/ccousino/LOCALS~1/Temp/SMART Technologies/SMART Notebook/notebook_events.rb:110> for annotation_clicked
debug_puts: Loaded Notebook Events.. v2
debug_puts: Loading notebook_animation.rb...
Notebook.exe caused an EXCEPTION_ACCESS_VIOLATION in module Notebook.exe at 001B:00B6F8BF
PROJECT:
AREA:
EAX=0012F644  EBX=00000000  ECX=00000000  EDX=634E8E4D  ESI=02B92B68
EDI=029CC438  EBP=0012F610  ESP=0012F614  EIP=00B6F8BF  FLG=00010202
CS=001B   DS=0023  SS=0023  ES=0023   FS=003B  GS=0000
001B:00B6F8BF(0x02A9FDE0 0x0012F714 0x0165EB00 0x00000000) Notebook.exe

USER OS LANGUAGE - English
USER GUI LANGUAGE - en_CA
EXECUTABLE CREATION DATE - Thu, 31 Jul 2008

If anyone has any ideas, I'd sure appreciate it. I have already called tech support, but it will be a bit before they get back to me.

 Thanks!

 GoEagles, would you be able to post this in the tech support forum, you're more likely to get a response from a techspert in there that will help you with your problem

Cheers

Joe

Thanks, Joe. I see your point. I've done that. Here's hoping!

 Great, and if that doesn't work I'd reccomend you contact technical support directly from this site:

http://www2.smarttech.com/st/en-US/Support/Contact/default.htm

Thanks

Joe

HI - I've also had alot of problems using NB 10. Ever since I installed it on my computer (a Mac - IBookG4) I have been having problems with it. Often, but not always when I open Notebook 10 it says that the program has an error and that it must be reinstalled. When this occurs, it will not allow me to open any of my notebook files. This happens very often, but not everytime I open Notebook. Has anyone else encountered this and if so how did they fix it? This never happened once when I used the older version of Notebook.Thanks!! :)